It's pretty simple, actually. At any stage of your project, if you are unsatisfied with our work, or even with us in general, you can let us go and walk away and we'll refund your money without an argument.

But there's always a catch. The catch is, you have to call us up and have a discussion with us. If you send us an email breaking our contract, we will stop work on your project, but we will not refund anything you've already paid without you giving us a call. And we won't chase you - you must call us. Listen, we're not hear to give you a hard time or make things difficult for you, but we don't want to take the chance that future clients will be dissatisfied for the same reasons. We need to know so we can improve ourselves or our process, or whatever it is that was broken. Maybe its completely unrelated to us and that's fine, but we need to know.

There's a second catch... (isn't there always), but there's some good news in there too. The catch is this... if we have a contract where you are to pay us at specific milestones - for example, maybe you are expected to pay 20% of the contract after we produce mockups - if you pay at any of those stages, that is the equivalent to you telling us you are satisfied at that point. So, if you like our mockups and pay us, and then we get to the final product and you say, "Well, I'm just not satisfied with this." That is fine. We will not bill you the remainder of your contract (given that you've passed the first catch and explained why you are dissatisfied), however, we will not refund any payment you made along the way because, if you were dissatisfied at that point, you shouldn't have paid us to continue work that you didn't like.

The good news is we WILL refund your deposit. We take deposits to make sure you are serious about having the work done, and there is no implied satisfaction because we haven't completed any work at that point. Please keep in mind that there are still other conditions under which you will not be refunded your deposit, but those specific scenarios are (will be) outlined in your contract.